By: Vitalis Ugoh, Calabar
The Commissioner, Ministry of Establishment, Training and Pensions, Hon Lawrencia Ita has promised to ensure that Civil Servants deliver quality service to the public including retirees.
She gave the assurance when she granted audience to members of the Joint Negotiating Council of Nigeria labour Congress (Labour Side), who paid her a solidarity visit in her office in Calabar.
Ita further promised to look into the issues raised as concerns bordering on delays in the services rendered to Civil Servants and retirees.
She used the occasion to inform that as part of the strategies adopted to address poor service delivery, there will be in-house training for Staff of the Ministry to give them re-orientation towards the expectations of Government and Civil Servants.
The Commissioner reaffirmed that the enforcement of civil service rules and regulations would be adhered to and that workers who may choose to contravene the path of progress would be uncomfortable in this administration.
According to her, “punctuality is a key factor in meeting daily targets and that staff of her ministry are gradually getting acquainted with the innovations that would guarantee quality service delivery in this season of “people first” mantra of Governor Prince Bassey Edet Otu.
Earlier, the leader of the team Comr. Akan Reymond said they were very pleased with her meritorious appointment and posting to the Ministry, adding that, they have come to abreast her of the concerns and position of the Council.
Akan appealed that retirees should not be allowed to experience undue stress through delays in treatment of files which forces retirees to spend much resources on logistics to process their retirement requirements.
While acknowledging that the Ministry is the engine room of the service, he urged the commissioner to impress it upon relevant staff to give due attention to transparent service delivery to justify the mandate of the Ministry.
